Terms & Conditions

Wholesale Toner – Terms and Conditions

RETURNS POLICY

Wrong Stock / Returns

What can I do if I have ordered the wrong ink cartridges?

Don't panic, we are more than happy for you to send them back to us provided they are returned to us in saleable condition. We can swap them over for the correct cartridges for you. Please post the incorrect items back to us to our postal address. Please insure you include a copy of the invoice or a brief  note of explanation.

Can I return unused cartridges that are no longer needed and what is the time frame?

If you have any unused/unopened stock that you no longer need for your printer you can return them to us. We can offer you a credit or refund, providing that the stock comes back in the original condition, still sealed in the plastic and no writing on the boxes. The compatible cartridges must be returned within 30 days from the date of your invoice. 

How do I return a faulty product?

Please ensure you Contact Us first if you do come across a faulty product. We will then prompt you on how to return it, if needed.

What if my printer model is not listed on the box?

Not all of the printer models can be listed on our boxes. If you are unsure if the cartridge/s that you received are correct then please feel free to contact us Toll Free 0508 235 800 so we can confirm this for you.

PAYMENT AND SECURITY

**PLEASE NOTE THAT ALL PRODUCTS ARE LISTED IN NEW ZEALAND DOLLARS (NZD)**

How Can I pay for the cartridges?

We offer a few different payment options. Upon checking out on our website you will need to pay either with Visa, MasterCard or Flow2cash .If you wish to pay via Money order or cheque please send the completed Order Form and post this to us. If you wish to pay via direct deposit please  call us on  0508 235 800  / 09 5330582 to place your order over the phone.

If I pay via direct deposit will my goods leave straight away?

We do need to receive payment before the goods can be dispatched. Most direct deposit payments can take between 24-48 hours to show in our account. If you are in urgent need for the goods you can email or fax the bank remittance to us for quick dispatch, please note this needs to come through with a bank logo and bank details.

When paying with a money order or cheque, how long until the goods get dispatched?

This depends on when we receive the posted order and payment. We do have a mail collection each day and all cheques/money orders are processed daily. If you are a first time customer and are spending over $100.00 please allow an extra day for clearance. Please be aware that if your cheque bounces there could be a $10.00 admin fee which will be charged to you.

What happens is my credit card gets declined?

If you place your order online and the payment does not get accepted an error message will appear and no order will be sent through to us. If you place the order over the phone and the credit does not go through our customer service department will contact you to confirm these details.

Is your website secure?

All transactions on our website are secured by SSL encryption. We have had no documented cases of any credit card fraud within our company through our online website. All credit card details are not held in any part of the website and are encrypted through our payment process. Once you have entered your credit card number you will notice the "Padlock" symbol in your browser ensuring you of the highest security.

Will I receive a Tax Invoice?

Yes, all our parcels come with a tax invoice. This will be enclosed on the top of the parcel in the invoice enclosed slip. If Product is Drop Shipped from our other Warehouse your Invoice will be Posted or emailed.

Do your prices include GST?

Yes all of our prices are inclusive of GST.

DELIVERY INFORMATION

Dispatch and Delivery

When will my cartridges get shipped?

All orders placed online and over the phone by 2.00PM using a credit card on a working business day will be picked and packed for same day dispatch.

How do my ink cartridges get shipped?

All of our deliveries are made with New Zealand Courier Post, using   Non Signature Track Packs. If you are a South Island customer and the parcel is larger than most it will take up to 2-3 working days for delivery.

I have only received part of my delivery or some of my items are missing?

Depending on our stock levels some products might be dispatched from our Auckland office and will be coming to you via a different courier company. This will only happen if we don't have the stock in our warehouse and will reach to you in the same time frame.

Why haven't I received my order yet?

If your order is placed before 2:00pm during a normal business week it should be dispatched the same day and should arrive to you within 1-2 Working days. If the parcel still has not arrived within 3 Business days please Contact Us on our Toll Free Number 0508 235 800 so we can do a track and trace on your parcel.

What happens if I am not home upon delivery?

It will really depend on the courier company that is going to delivery your parcel.

New Zealand Courier Post will:

 (A) Look for a "safe drop" location - when there are no delivery instructions and a signature is not required; the delivery driver will look for a safe location to leave your parcel. A notification card will then be dropped in the addressee's letter box, letting them know of the safe drop location.

(B) Return the parcel to a New Zealand Courier Post outlet - when a safe location cannot be found and your delivery instructions specify that it should not be left or if a signature is required, our delivery driver will leave a note to your addressee to let them know which NZ Post retail outlet they can collect their parcel from and the time that it will be available for collection.

Can I get my parcel left at my front door or on my property?

We can put an authority to leave the parcel on the invoice for the driver, however here is no guarantee that the parcel will be left for you as every courier company has different policies and procedures.

What is the shipping and handling cost?

For any orders over $60.00 we supply free postage. Anything under $60.00 will incur a $7.00 postage and handling fee.