Delivery Information

Dispatch and Delivery

When will my cartridges get shipped?

All orders placed online and over the phone by 2.00PM using a credit card on a working business day will be picked and packed for same day dispatch.

How do my ink cartridges get shipped?

All of our deliveries are made with New Zealand Courier Post, using   Non Signature Track Packs. If you are a South Island customer and the parcel is larger than most it will take up to 2-3 working days for delivery.

I have only received part of my delivery or some of my items are missing?

Depending on our stock levels some products might be dispatched from our Auckland office and will be coming to you via a different courier company. This will only happen if we don't have the stock in our warehouse and will reach to you in the same time frame.

Why haven't I received my order yet?

If your order is placed before 2:00pm during a normal business week it should be dispatched the same day and should arrive to you within 1-2 Working days. If the parcel still has not arrived within 3 Business days please Contact Us on our Toll Free Number 0508 235 800 so we can do a track and trace on your parcel.

What happens if I am not home upon delivery?

It will really depend on the courier company that is going to delivery your parcel.

New Zealand Courier Post will…

 (A) Look for a "safe drop" location - when there are no delivery instructions and a signature is not required; the delivery driver will look for a safe location to leave your parcel. A notification card will then be dropped in the addressee's letter box, letting them know of the safe drop location.

(B) Return the parcel to a New Zealand Courier Post outlet - when a safe location cannot be found and your delivery instructions specify that it should not be left or if a signature is required, our delivery driver will leave a note to your addressee to let them know which NZ Post retail outlet they can collect their parcel from and the time that it will be available for collection.

Can I get my parcel left at my front door or on my property?

We can put an authority to leave the parcel on the invoice for the driver, however here is no guarantee that the parcel will be left for you as every courier company has different policies and procedures.

What is the shipping and handling cost?

For any orders over $60.00 we supply free postage. Anything under $60.00 will incur a $7.00 postage and handling fee.