Frequently Asked Questions

What is your postal address?

P.O.Box  39777

Howick

Auckland 2145
 

What is your email address?

If you have any questions or enquiries please feel free to email us at: sales@wholesaletoner.co.nz

What is your phone number 

You can contact us during our office hours by Telephone on 0508 235 800 or 09 5330582

What time do you open?

Our office hours are 9.00am till 5:00pm Monday- Friday except for Public Holidays. However if you leave a message on our answer phone we will call you back as soon as we are Free.

Do you offer a free trial period? 

No, we supply a high quality consumable product and stand behind our product as described in eth section "Returns Policy". Accordingly. we do not offer a free trial period.

Ordering Online

I have placed an order but did not receive an order confirmation?

Once you have placed an order online you will receive an order confirmation to your nominated email address. If you did not receive this then please contact us on our Toll Free Number 0508 235 800 so we can confirm with you that we have received your order.

How do I find the correct cartridge suitable for my printer?

You can either find the product on our website under the machine model or the cartridge part number. Please use our SEARCH OPTION  on quick search which is located on the right hand side of the home page. If there are no results found please contact us on our Toll Free Number 0508 235 800 and we will look into this for you.

What if we do not have a product in stock?

This will be normally noted on the website. If this is not noted our customer service team will make contact with you via phone as soon as the order is placed. We will then offer you to either keep the product on back order, refund or upgrade to genuine (if available).

How can I cancel my order I made online?

If you have placed an order online and no longer need the stock or you need to amend the products required then please contact us on our Toll Free Number 0508 235 800 as soon as possible.

Do your products come with a guarantee?

All our products are backed by our 100% Money Back Guarantee

Genuine vs Compatible Ink Cartridges

What are generic cartridges?

Generic is a non-genuine cartridge but still offers a high quality printing result. You can have confidence when buying our generic cartridges as all of our products are certified to the ISO9001 and ISO9002 standards and come with our 100% Money Back Guarantee

What does OEM stand for?

OEM stands for the "Original Equipment Manufacture" such as Brother, Canon, Epson, Dell, Lexmark and HP

What is the difference between the XL and standard products?

Sometimes you will come across products that will state "High Yield" Or "XL". This means that the cartridge will produce more pages and will last longer to a normal standard cartridge. Sometimes this can be up to 3 times the amount of the standard cartridge and will work out cheaper in the long run.

Are your generic cartridges refilled from recycled cartridges?

Absolutely not. Our compatible cartridges are not refilled and are brand new, manufactured by third party manufacturers.

Will the quality of the compatible cartridges be the same as the genuine and will I receive the same amount of pages?

Yes, our compatible cartridges will give you the same print quality as the genuine product. Most manufactures quote a page yield based on printing at 360 dpi and printing at 5% coverage (an A4 sheet full of text) if you print any graphics or print at a higher dpi then this will be reduced.

Will using a compatible ink cartridge or toner cartridge affect my printer's warranty?

The manufacture "by law" cannot void your warranty if you decide to use the compatible product in your printer. There is no reason that you should not use the compatible cartridges as they will not cause damage to your printer.

Do you have more information on generic verses original cartridges?

Yes we have created a separate page for this information. Please visit our Genuine V Compatible  page. If you have any further questions you can also Contact us and we will be happy to talk to you.

Payment and Security

How Can I pay for the cartridges?

We offer a few different payment options. Upon checking out on our website you will need to pay either with Visa, MasterCard or Flow2cash .If you wish to pay via Money order or cheque please send the completed Order Form and post this to us. If you wish to pay via direct deposit please  call us on  0508 235 800  / 09 5309589 to place your order over the phone.

If I pay via direct deposit will my goods leave straight away?

We do need to receive payment before the goods can be dispatched. Most direct deposit payments can take between 24-48 hours to show in our account. If you are in urgent need for the goods you can email or fax the bank remittance to us for quick dispatch, please note this needs to come through with a bank logo and bank details.

When paying with a money order or cheque, how long until the goods get dispatched?

This depends on when we receive the posted order and payment. We do have a mail collection each day and all cheques/money orders are processed daily. If you are a first time customer and are spending over $100.00 please allow an extra day for clearance. Please be aware that if your cheque bounces there could be a $10.00 admin fee which will be charged to you.

What happens is my credit card gets declined?

If you place your order online and the payment does not get accepted an error message will appear and no order will be sent through to us. If you place the order over the phone and the credit does not go through our customer service department will contact you to confirm these details.

Is your website secure?

All transactions on our website are secured by SSL encryption. We have had no documented cases of any credit card fraud within our company through our online website. All credit card details are not held in any part of the website and are encrypted through our payment process. Once you have entered your credit card number you will notice the "Padlock" symbol in your browser ensuring you of the highest security.

Will I receive a Tax Invoice?

Yes, all our parcels come with a tax invoice. This will be enclosed on the top of the parcel in the invoice enclosed slip. If Product is Drop Shipped from our other Warehouse your Invoice will be Posted or emailed.

Do your prices include GST?

Yes all of our prices are inclusive of GST.

What are your bank details?

BNZ - 02 1256 0069575 000