Returns Policy

Wrong Stock / Returns

What can I do if I have ordered the wrong ink cartridges?

Don't panic, we are more than happy for you to send them back to us provided they are returned to us in saleable condition. We can swap them over for the correct cartridges for you. Please post the incorrect items back to us to our postal address. Please insure you include a copy of the invoice or a brief  note of explanation.


Can I return unused cartridges that I ordered in error or are no longer needed and what is the time frame?

If you have any unused/unopened stock that you no longer need for your printer you can return them to us. We can offer you a credit or refund, providing that the stock comes back in the original condition, still sealed in the plastic and no writing on the boxes. The compatible cartridges must be returned within 30 days from the date of your invoice. .


How do I return a faulty product?

Please ensure you Contact Us first if you do come across a faulty product. We will then prompt you on how to return it, if needed.


Can I cancel My order?

If we receive your cancellation prior to despatchingyour product to you, you may cancel your order at no cost and we will refund your payment. We normally despatch orders on the day the order is received or the following day. If however we have despatched your order when you notify us, our Returns policy as described above will apply.


What if my printer model is not listed on the box?

Not all of the printer models can be listed on our boxes. If you are unsure if the cartridge/s that you received are correct then please feel free to contact us Toll Free 0508 235 800 so we can confirm this for you.