Troubleshooting / Cartridge Problems

Troubleshooting / Cartridge Problems

What if I have a problem with an inkjet cartridge that I have received?

Please follow our troubleshooting guidelines which are found below. If you are still having ongoing problems then please contact us Toll Free 0508 235 800  to discuss this further.

The quality of the print is streaky and/or faded. How do I do a print head clean?

If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to solve these problems by cleaning the print head.

There is two common ways to doing a print head clean either via your computer or the printer itself, this is depending on the machine you have. Please find below instructions to how to do a standard print head clean. If you get stuck please refer to your printer manual or Contact us for more information.

  1. Turn your computer on and click on the start button on the left hand side.
  2. Click onto Control Panel, then into printers and faxes or devices and printers.
  3. Right click on the printer with the big black bold tick.
  4. Scroll down to the option of Properties or preferences.
  5. You should find a colour management tab with the option of maintenance, cleaning, and deep cleaning.
  6. Select the appropriate option for you and repeat this process around 3- times.

My printer paper keeps jamming

There could be a number of reasons to why this is happening; the best way to fix this is as follows:

  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
  3. Remove all paper from the trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
  5. You should find a colour management tab with the option of maintenance, cleaning, and deep cleaning.

* To manually remove paper, pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.

The cartridges are not fitting into my printer?

A lot of the compatible and genuine cartridges come with clips and pull tags. These will need to be removed before inserting the product into your printer. If the cartridge isn't fitting into the printer correctly then please insure you have removed all that is required. If you are unsure please don't hesitate to Call us Toll Free 0508 235 800..

My cartridges are not being recognized by my printer?

Start by taking all of the cartridges out of the printer, switching it off and unplugging it from the wall, leave for around 10-15 minutes. Before re-installing the cartridges back into the printer give the chips a wipe over with a clean, dry tissue or cloth. Most times this problem is caused by the chip on the cartridges; this is the technology of the cartridge which responds with the printer.

The cartridge is leaking in the plastic, should I insert it?

No, this can cause all sorts of problems. Please call us Toll Free 0508 235 800 as soon as possible so we can send you out a replacement cartridge free of charge.

How should I store that cartridges and what is the shelf life?

We recommend that you keep the cartridges in a cool, dark, dry place. Extreme temperature conditions for a long time can affect the integrity of the cartridge. You can keep the unopened cartridges for up to 2 years